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Terms of Use

Last updated: 6 October 2026

These terms govern your use of the Telemex marketing website at telemex.health and how you contact us about a hospital deployment. They do not govern the hospital HMIS itself, which is covered by a separate hospital agreement.

1. Who we are

Telemex provides a white-label, modular hospital management information system (HMIS) for hospitals, laboratories and health systems. This website is our public marketing site.

Contact: telemex.health@gmail.com.

2. What this site is and is not

  • This site is a source of product information and a way to request a demo or implementation discussion.
  • This site is not the hospital HMIS, a patient portal, a booking system for appointments, or a place to submit patient health information.
  • Do not submit patient names, medical records, prescriptions, lab results, or any other patient health data through the demo form or by email about this site. Only share hospital workflow and operational information.

3. Accepting these terms

By accessing or using this website, you agree to these Terms of Use and to our Privacy Policy. If you do not agree, do not use the site. If you act on behalf of a hospital or organisation, you confirm you are authorised to do so.

4. Demo requests

  • To request a demo you must provide your full name, a valid work email, your hospital or health system, and your role, plus any workflow context you choose to share.
  • You confirm the information you provide is accurate and that you consent to us contacting you about Telemex using those details. See our Privacy Policy for how demo data is handled (submitted via HubSpot on the EU1 shard).
  • Submitting a demo request does not create a contract for HMIS services, a service-level commitment, or a hospital deployment. Any deployment follows a separate written agreement and onboarding process.
  • We may decline, prioritise, or ask for further information before scheduling a session.

5. No medical advice or emergency use

Content on this site is general product information only. It is not medical advice, diagnosis, or treatment guidance, and it does not create a clinician and patient relationship. Never use this site for medical emergencies. Contact your local emergency services or care provider.

6. Acceptable use

You agree not to:

  • Use the site unlawfully, misleadingly, or to impersonate another person or organisation.
  • Attempt to probe, disrupt, overload, or gain unauthorised access to the site, its forms, or its infrastructure.
  • Submit spam, automated bulk requests, or content that is unlawful, harmful, or infringes the rights of others.
  • Copy, scrape, or republish site content at scale without written permission, or remove product attributions such as “Powered by Telemex”.
  • Submit patient health data, credentials, or secrets through public forms.

We operate basic anti-spam protection (a honeypot field and a minimum time-to-submit check). Misuse may lead to requests being ignored or access being restricted.

7. Hospital deployments are governed separately

Each white-label hospital HMIS deployment is a separately configured environment (frontend, API, database, credentials, brand, feature set, and workflow settings) and is governed by its own written agreement covering:

  • Scope, modules, roles, booking and payment configuration, and support responsibilities.
  • Data protection and processing terms, data residency, retention, and audit requirements.
  • Security, access control, consent-gated export, and offline-sync handling.
  • Service levels, fees, and termination.

Where there is any conflict between these website terms and a signed hospital agreement, the hospital agreement prevails for that deployment.

8. Intellectual property

  • The site, its text, visuals, brand system, and product descriptions are owned by Telemex or its licensors and are protected by applicable intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable licence to view the site for evaluating Telemex for your organisation. No other rights are granted.
  • Hospital brand assets shown in demos or previews (names, logos, domains such as example “Northstar Health” illustrations) remain the property of their respective owners and do not imply endorsement.

9. Third-party services

This site relies on a small number of third parties to function:

  • HubSpot (EU1): processes demo-form submissions so we can respond to enquiries.
  • Google Fonts: delivers site typography.

Those providers operate under their own terms and privacy notices. We do not control their infrastructure, and availability of the site may depend on them.

10. Availability and changes to the site

  • We may update product descriptions, screenshots, illustrations, and workflow examples at any time to reflect the current product. Marketing illustrations are representative and may differ from a configured hospital deployment.
  • We do not guarantee the site will be uninterrupted or error-free, and we may suspend or modify it for maintenance, security, or legal reasons.

11. Disclaimers and limitation of liability

  • The site is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law.
  • To the maximum extent permitted by law, Telemex is not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from use of this site.
  • Our total liability arising from use of this marketing site is limited to the amount you paid (if any) to access it, which for most visitors is zero, or, where the law requires a higher minimum, that minimum.
  • Nothing in these terms limits liability where the law does not permit it to be limited, including liability for fraud or wilful misconduct.

12. Contact and changes to these terms

Questions about these terms: telemex.health@gmail.com.

We may update these terms when the site or our practices change. The “Last updated” date above will change, and continued use of the site after an update means you accept the revised terms. For material changes affecting pending demo requests, we will note the change on this page.

Related: Privacy Policy · Request a demo