1. Who controls your data
Telemex is the controller of personal data collected through this website. Contact us about privacy at telemex.health@gmail.com with the subject line “Privacy request”.
2. Scope: website vs hospital HMIS
- This policy applies to telemex.health: browsing, demo requests, and emails you send us about the product.
- It does not apply to patient data inside a hospital’s Telemex deployment. Each white-label HMIS deployment has its own database, credentials, and configuration, and the hospital governs patient data under its own privacy notice plus a written data-processing agreement with us. If you are a patient, contact your hospital directly about your medical record.
- Do not send patient health information through the demo form or website contact email. We only need operational context (workflow, teams, governance, current system).
3. Data we collect
a) Demo requests (you provide this):
- Full name, work email, hospital or health system, your role.
- Free-text context about your consultation workflow, teams, governance, or current system.
- Your consent statement and the page URL and timestamp of submission.
b) Correspondence: the content of emails you send to telemex.health@gmail.com and our replies.
c) Technical data (collected automatically in limited form): basic server/hosting logs needed for security (e.g. IP address, user agent, pages requested). We do not run advertising trackers on this site.
All demo-form fields except the free-text context field are required. Without them we cannot respond to your enquiry.
4. Purposes and legal bases
| Purpose | Data used | Legal basis |
|---|---|---|
| Respond to demo / contact requests and schedule sessions | Name, email, hospital, role, message | Consent; legitimate interest in handling business enquiries; pre-contract steps at your request |
| Operate, secure, and troubleshoot the website | Technical logs, spam-protection signals | Legitimate interest in site security and integrity |
| Improve our product messaging from aggregated enquiry themes | De-identified enquiry topics | Legitimate interest; never patient data |
| Comply with legal obligations | As required | Legal obligation |
You may withdraw consent for marketing contact at any time by emailing telemex.health@gmail.com. Withdrawing consent does not affect prior lawful processing.
5. Processors and sharing
We share website data only as needed to run this site and respond to you:
- HubSpot (EU1 shard): demo-form submissions are sent to
api-eu1.hsforms.com(portal 147554530) so enquiries are stored and routed to our team. HubSpot acts as our processor under its Data Processing Agreement and stores data in the EU. - Hosting / infrastructure provider: serves the static site and transport-level logs.
- Google Fonts: delivers fonts when pages load; Google may receive your IP address and user agent for that purpose.
We do not sell personal data collected on this site, and we do not share it with advertisers. We disclose data to authorities only where required by law.
6. Cookies and analytics
- We do not set advertising or cross-site tracking cookies on this site, and we do not currently run product analytics on the marketing pages.
- Strictly necessary, transient storage may be used by your browser, our host, or embedded fonts to deliver pages securely. HubSpot may set cookies only if you interact with HubSpot-hosted content; the custom demo form on this page submits server-to-server and does not itself drop marketing cookies.
- You can block cookies in your browser settings; the site remains readable if you do.
7. Retention
- Demo enquiries: kept for up to 24 months from last contact so we can follow up, then deleted or de-identified, unless a hospital evaluation or contract requires longer retention (which will be stated in that agreement).
- Emails: kept for the duration of the conversation plus up to 24 months.
- Security logs: kept for up to 12 months, then deleted or aggregated.
- Where law requires longer retention (e.g. tax or dispute records), we keep only what is required.
8. Your rights
Depending on where you live, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to processing, and to data portability.
- Withdraw consent for contact at any time.
- Lodge a complaint with your local data protection authority.
To exercise a right, email telemex.health@gmail.com from the address you used, stating what you want. We respond within 30 days and may need to verify your identity. HubSpot-stored enquiries are deleted on request unless we must keep them by law.
9. Security
- Demo submissions travel over HTTPS to HubSpot’s EU endpoint. Access to enquiries is limited to team members who need it to respond.
- The site uses a honeypot field and a minimum time-to-submit check to reduce spam; no CAPTCHA content is shown to you.
- No method of transmission or storage is fully secure. Do not send sensitive, secret, or patient data through website forms.
10. International transfers
Our enquiry processor (HubSpot EU1) stores data in the EU. If our team accesses enquiries from another country, access is limited, over encrypted connections, and protected by the processor’s safeguards and our internal access controls.
11. Contact and changes
Privacy questions or requests: telemex.health@gmail.com (“Privacy request”).
We will post any updated policy on this page and change the “Last updated” date. Material changes affecting pending enquiries will be noted here. Continued use of the site after an update means you have been notified of the revised policy.
Related: Terms of Use · Request a demo